Refund and Returns Policy

Effective Date: April 30, 2025

Thank you for shopping with Healthy Edge. We are committed to providing high-quality fitness and wellness products. If you are not entirely satisfied with your purchase, we’re here to help.

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return:

The item must be unused, unopened, and in the same condition that you received it.
It must be in the original packaging.
A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain types of goods are not eligible for return:

Perishable items (e.g., food or beverages)
Downloadable or digital products
Gift cards
Health and personal care items (e.g., supplements, vitamins) once opened
Intimate, sanitary, or hygienic goods
Hazardous materials or flammable substances

Partial Refunds (If Applicable)

In some situations, only partial refunds may be granted:

Any item not in its original condition, damaged, or missing parts not due to our error
Any item returned after 30 days from delivery
Opened items such as CDs, DVDs, or software (if applicable)

Refunds Process

Once your return is received and inspected:

You will receive an email confirmation of receipt.
We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card provider — processing times vary.
Then contact your bank.

If you’ve done all of the above and still haven’t received your refund, please email us at support@healthyedge.ae.

Sale Items

Only regular-priced items may be refunded.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email us at support@healthyedge.ae and send the item to our return address.

Gifts

If the item was marked as a gift during purchase and shipped directly to you:

You’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be issued.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please ship it to:

Healthy Edge Returns
[Insert Physical Address Here]

Customers are responsible for return shipping costs. Shipping charges are non-refundable.
If you receive a refund, return shipping will be deducted from the total amount.

If returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item.